When we kicked off efforts to imrpove the core application, we first defined a few key areas that the product should be able to support and scale from. These 3 topics are Resource allocation, Connecting Data, and removing human error as much as possible.
Utilities struggle to keep track of their field workers. Especially during a storm, where it might take hours for the right person to arrive at the site, it’s essential to move people predictively to the right spot before the issues happen.
Utilities make every effort to consolidate multiple data sources: internal, operational, and external. Retrieving and analyzing the data leaves gaps and teams fail to communicate with each other efficiently.
Utilities process data and resource allocation in time consuming and manual ways. Spreadsheets, emails, and pen-and-paper took the responsibility of managing thousands of people and tens of thousands of square miles of coverage area. Errors are rampant — and costly.