With these tech spikes underway on the drone operator side, we decided to shift focus to getting the customer management side design & built out first.
Few key areas this needed to handle was managing reservations on site, adding/managing customer records, dealing with new customer waivers, and taking payments remotely. In addition to building out these capabilities we needed to also support storing data created locally on each device given environmental constraints. A feat that was not easy especially on waiver and payment management side.
During this process I worked closely with internal employees and those in the field to define the various pain points needing to address in this MVP.